FAQ's & Customer Care

How long will it take me to get my order?

Our processing time is to 1-3 business days. 

* You will get an email with shipping confirmation and a tracking number once your order is labeled, and you can expect to see tracking information updated within 1 business day from there.

Additional Shipping Information: 

* Orders placed on Friday will not be processed until Monday.
* KRYSLUXE is not responsible for lost or stolen packages. If your package arrives damaged, you must contact our Customer Care team within 24 hours of receiving your order.
* Please confirm your address and all information before submitting your order at checkout.

What is your return policy?

* We do not accept returns.